Shipping Policy (Online Sales Only – B2B Equipment)

This shipping policy applies exclusively to purchases made through our online store. All shipments are intended for commercial/business delivery locations and are subject to the following terms:

Commercial Delivery Requirement

• Quoted shipping rates are based on delivery to a commercial business location with a loading dock.
• Deliveries to non-commercial locations — including but not limited to residences, farms, churches, schools, construction sites, or limited-access locations — may incur additional accessorial charges.
• Additional fees may also apply for:
• Liftgate service
• Inside delivery
• Limited access or remote destinations
• Appointment scheduling or re-delivery

All such charges are the sole responsibility of the customer.

Liftgate Requirement (No Dock Deliveries)

• All non-dock deliveries will be automatically shipped with liftgate service unless otherwise approved in writing.
• If the delivery location does not have a loading dock, liftgate service is mandatory, regardless of whether the customer has a forklift or other unloading equipment.

Forklift / Ground Unloading Limitations

• Carriers are not obligated to:
• Provide a pallet jack to move freight to the rear of the trailer
• Allow unloading from the trailer using customer-owned equipment (including forklifts)
• Position freight for side or rear access by a forklift
• Carriers may, at their sole discretion, require freight to be unloaded only via liftgate or left at the trailer threshold.

Customer Responsibility

• It is the customer’s responsibility to ensure the delivery location is properly equipped and accessible for safe unloading.
• If liftgate service is not arranged in advance or delivery conditions are misrepresented:
• Additional fees, re-delivery charges, and delays may apply
• Carrier may refuse delivery until proper arrangements are made

Shipping Charges & Surcharges

• Shipping rates provided at checkout are estimates only and subject to adjustment.
• Fuel surcharges, carrier rate increases, and accessorial fees may apply and will be billed as incurred.
• We reserve the right to invoice additional shipping-related charges after shipment if applicable.

Packaging

• Standard packaging suitable for freight transit is included.
• Additional packaging, crating, palletizing, or special handling may incur extra charges.
• Any special packaging requests must be made in advance and are subject to approval and additional fees.

Transfer of Title & Risk of Loss

• All shipments are made F.O.B. shipping point.
• Title and risk of loss transfer to the customer upon our delivery of the goods to the carrier.
• We are not responsible for loss, delay, or damage in transit once the shipment has been handed off to the carrier.

Inspection Upon Delivery (Required)

• Customer is responsible for inspecting all shipments at the time of delivery.
• Before signing the delivery receipt:
• Inspect for visible damage, shortages, or discrepancies
• Note any issues clearly on the carrier’s delivery receipt (BOL/POD)
• Failure to properly note damage at delivery may void your ability to file a claim.

Concealed / Hidden Damage

• Any concealed damage must be reported within 48 hours of delivery.
• Customer must:
• Retain all original packaging and materials
• Provide photos and documentation as requested
• Failure to report within this timeframe may result in denial of claim.

Refusal of Shipment

• Shipments should not be refused unless there is severe and obvious damage.
• Improper or unjustified refusal may result in:
• Round-trip freight charges
• Restocking fees
• Additional handling fees
• All refusals must be documented by the carrier.

Carrier Claims

• The customer is responsible for filing freight claims directly with the carrier.
• We will provide reasonable documentation upon request but assume no liability for carrier-related claims.

Delays

• Delivery dates are estimates only and not guaranteed.
• We are not liable for carrier delays, transit interruptions, or force majeure events.