This return policy applies exclusively to purchases made through our online store. All online sales are intended for commercial use and are subject to the following strict terms:
Return Authorization Required
No returns will be accepted without prior written authorization (RMA).
Return requests must be submitted within seven (7) business days of delivery — no exceptions.
Requests received after this period will be automatically denied.
Unauthorized returns will be refused and returned at the customer’s expense.
Eligibility Requirements
To qualify for return, items must:
Be unused, uninstalled, and not put into service
Be in original, undamaged packaging, including all components, manuals, and accessories
Be in new, resalable condition as determined solely by us
Any item showing signs of use, installation, modification, or wear will be rejected.
Packaging Condition – Strict Requirement
Returns must be shipped in the original manufacturer packaging, fully intact and properly protected
Damaged, defaced, taped-over, or written-on packaging will result in refusal of the return or additional fees at our sole discretion
We reserve the right to reject any return where packaging is not suitable for resale
Shipping Requirements
All returns must be shipped prepaid by the customer
Customer assumes full responsibility for loss or damage during return transit
Use of insured, trackable shipping is strongly recommended
Restocking Fee
All approved returns are subject to a minimum 25% restocking fee
Additional charges may apply for inspection, repackaging, or refurbishment if required
Refund / Credit Terms
Approved returns will be processed as either:
A credit toward a future purchase, or
A refund to the original credit card on file
All refunds or credits will be issued less applicable restocking and handling fees
Non-Returnable Items
The following items are final sale and not eligible for return:
Custom, configured, or made-to-order equipment
Special-order or non-stock items
Clearance or discontinued items
Inspection & Final Determination
All returned items are subject to inspection upon receipt
We reserve the sole and final right to determine eligibility, condition, and applicable fees
No Cancellation After Shipment
Orders that have shipped cannot be canceled and must follow the return process outlined above